Support
Plan for Adventure on the web and on iPhone
Contact us
Email hello@planforadventure.com. A person reads every message and replies by email.
You can also tap Send feedback in the app. It goes straight to us, and you can attach a picture.
To help us help you, tell us what you were doing, what you expected, and whether you were on the website, an iPhone or an iPad.
Signing in
Sign in with your Google account, or with an email address and password: tap the Google button, and the next screen also takes an email address and password. On iPhone you can also use Continue with Apple.
If you signed up one way, keep using that way: an email address already used with one sign-in method can't start a second account with another. If you're stuck, email us from the address you signed up with.
Subscriptions
Plans are bought on our website, including from the iPhone app, which opens our website to check out. To change or cancel your plan, open the Account panel in the app and choose Manage subscription.
Location
The app uses your location only when you ask it to: to show where you are on the map, to follow your position along a route, or to find places near you. We don't keep a history of where you've been.
To turn location on or off on iPhone, open Settings → Plan for Adventure → Location.
Deleting your account
Open the Account panel in the app and choose Delete my account. Or email hello@planforadventure.com from your sign-in address and we'll do it for you.
This deletes your trips, collections, places, imports, preferences and sign-in, and your subscription ends immediately. The Privacy Policy has the full list.